FAQ

No, there are no monthly minimum requirements at We Fulfill It! We prioritize your freedom and flexibility by avoiding any monthly spend or order volume requirements. Your business should thrive on your terms.

Integrating with We Fulfill It is seamless! We connect effortlessly with over 100 eCommerce shopping cart platforms for smooth order fulfillment on your website or marketplace. For unique platforms, choose from flexible options like batch file uploads, manual order entry, and custom solutions.

We Fulfill It integrates with all major ecommerce platforms, including Shopify, WooCommerce, Magento, 3dCart, Volusion, ULTRACART, Amazon and other popular shopping carts and marketplaces.

If an integration already exists, onboarding is quick and straightforward. If your platform is custom or less common, our in-house IT team will build or customize an integration to ensure orders, inventory levels, and tracking information sync automatically. This makes fulfillment seamless, accurate, and scalable.

No long-term commitments! If dissatisfied, you are free to go. There's no signup fee and no cancellation fee — just 30 days' notice to end service whenever you need to. We prioritize earning your trust with no lengthy contracts—your satisfaction and flexibility matter most to us.

We integrate with over 100 eCommerce platforms and shopping carts (Shopify, BigCommerce, WooCommerce, Amazon, Etsy, etc.). Orders from your store automatically flow into our system via secure API or flat-file. For niche or custom platforms, we also support CSV batch uploads or manual order entry. Once connected, your inventory levels and order statuses sync in real time.

The choice is yours! We have accounts with all major carriers (UPS, FedEx, USPS, DHL, LTL carriers, and more). Because of our volume, we pass on discounted rates regardless of your size. We’ll help you select the best service (overnight, ground, freight, etc.) for each shipment to balance cost and speed. For international orders, we arrange global shipping with competitive rates as well.

We pride ourselves on speed. Orders received by 2:00 PM EST are shipped out the same day. Thanks to our efficient facility and staffing, most orders clear packing and carrier pickup within 24 hours of receipt. During peak seasons, our expanded warehouse and processes ensure SLAs are still met without delay. You’ll set the SLA targets with us up front, and we’ll do everything to meet them reliably.

We manage returns end-to-end. Customers can generate return labels through your site or our portal. Once a product comes back, we check it in promptly using our We-Return-It system. We perform a quick inspection, process any refunds or exchanges, and restock salable items back into inventory. This ensures you know exactly when returned goods are available for resale.

If an error occurs, we investigate immediately, provide a detailed report, and cover the cost of re-shipping or replacement. If it's our mistake, we adjust your billing accordingly.

Our pricing is competitive and transparent. Typical fees include per-order fulfillment fees (for pick/pack/ship) and monthly storage fees based on the warehouse space your inventory occupies. Because we have no hidden fees, you’ll know exactly what you’re paying. In many cases, our clients find that after factoring in free no-minimum storage and bulk shipping discounts, our cost per order is lower than doing it in-house. We provide detailed invoices and are happy to work within your budget constraints.

For example, a business shipping 500 orders a month with 4 pallets of storage might pay: 500 orders × $2.50 = $1,250 in fulfillment fees, plus 4 pallets × $25 = $100 in storage — a total of $1,350/month. That's typically at or below the $1,350–$2,850/month range most businesses spend running fulfillment in-house once you factor in warehouse space, labor, equipment, and management. Volume discounts apply to picking, packing, kitting, and shipping once you're shipping more than 200 packages a month — contact us for a custom quote at your volume.

We back our service with real numbers, not vague promises: 99.6% order accuracy — we rarely miss a package that's scheduled for shipment. Same-day shipping for orders received by 2:00 PM EST (99% of orders meet this cutoff). A response to all questions within 1 business day. 94% of customers who've been with us a year or more are still with us today. And no hidden fees — you know your cost upfront.

We handle virtually any type of packaged product, but we shine with specialty goods. Our sweet spot is fiber, yarn, and textile products (with many SKUs, colorways, and seasonal demand). We also frequently serve wellness items, apparel, and unique consumer goods like pet products, olive oil, and accessories. Our warehouse team is trained in gentle handling and accuracy for high-value or delicate items. That said, if you have a niche product that requires care or customization, we can still help – our hands-on approach welcomes non-standard requests.

We Fulfill It is headquartered in Toledo, Ohio at 302 S. Byrne Road, Building 401. While many clients are based in the Midwest, we serve eCommerce and wholesale businesses nationwide. “Fulfillment services near me” searches often turn up our Toledo warehouse, but rest assured, we can ship across the country in a day or two. Local proximity gives us the advantage of quick coordination and, when needed, in-person support.

You get the best of both worlds: a well-equipped, modern fulfillment operation and a committed, personal service experience. We take a collaborative approach – our experts effectively join your team to drive eCommerce growth. We are flexible with requests, clear in communication, and truly invested in your success. In short, you gain a partner who cares about your business as much as you do. National 3PLs like ShipBob or Fulfillment.com are built for brands shipping thousands of orders a month — if you're shipping 50–1,000, you're often a low-priority account to them. We're built specifically for growing brands in that range, so you get a dedicated account manager instead of a ticket queue.

In-house fulfillment gives you full control, but it also means covering warehouse space, labor, equipment, software, and payroll taxes yourself. With We Fulfill It, you pay a per-order fee and eliminate those fixed costs — most businesses find the numbers land at or below what in-house fulfillment actually costs once every expense is counted.

Feel free to get in touch. Our sales team can walk you through technology demos, detailed pricing, and everything you need to make an informed decision. At We Fulfill It, your success is our mission.

A 3PL fulfillment company like We Fulfill It is a specialist warehousing and distribution partner that stores your inventory, picks and packs orders, and ships products to your customers. In other words, a fulfillment center stores the products you sell, then packs your inventory and ships it to your clients. Outsourcing to a 3PL gives you access to expert logistics, technology, and carrier networks without owning your own warehouse. This flexibility lets you scale up or down with demand (e.g., seasonal peaks) and focus on growing your business.

A full-service ecommerce fulfillment company provides end-to-end order handling. This usually includes warehousing your stock in secure facilities, picking and packing each customer order, and shipping via major carriers. Many 3PLs (including We Fulfill It) also offer value-added services like inventory management, kitting or assembly, and return processing. In fact, leading 3PLs advertise services such as pick & pack, kitting, warehousing, inventory management, and returns processing as part of their all-in-one fulfillment service. We Fulfill It also adds extras like call-center support, branding (custom labels and slips), and gift wrapping to enhance the customer experience.

Pick and pack is the core process of fulfilling each order. In practice, when an order comes in, warehouse staff pick the ordered items from storage and pack them into boxes with any necessary packing materials. Our warehouse receives your order, creates a list of your products to collect from the shelves, then packs them for shipment. A 3PL like We Fulfill It charges per-item or per-order pick & pack fees, ensuring accuracy and speed. The warehouse is arranged for efficiency (with optimized picking zones and packing stations), so that orders can be assembled and shipped out promptly.

We Fulfill It provides a real-time online dashboard for clients. Our system interface allows you to log in anytime and see up-to-date inventory levels, order status, customer information, and billing details. This transparency means you always know what’s in stock and where each order is in the fulfillment process, which is crucial for managing sales and reordering.

Onboarding with We Fulfill It is fast and structured. Most new clients are fully onboarded within a few days to a couple of weeks, depending on inventory readiness, system integrations, and service requirements.

Our team guides you through each step—from system setup and test orders to inbound inventory and go-live—ensuring a smooth transition with minimal disruption to your business.

We Fulfill It is specifically designed to serve small and mid-size ecommerce businesses. We have no monthly minimums on transactions, making it easy for a startup or growing company to begin fulfillment without large volume commitments. This startup-friendly approach means even low-volume sellers can use our services without penalty.

We Fulfill It is based in the United States, with its main fulfillment center located in Toledo, Ohio. This central U.S. location is beneficial because it allows relatively fast coast-to-coast shipping at a lower cost. The address is 302 S. Byrne Road, Building 401, Toledo, OH 43615.

Not necessarily. Experts note that it’s often more important to use a strategically located warehouse than simply the closest one. A centrally located U.S. facility (like We Fulfill It’s Ohio center) can reduce average shipping distances and costs nationwide. Fulfillment centers located away from coastlines can save on real estate and enable shorter transit to customers. In short, the best warehouse location depends on your customer base — a facility in the U.S. Midwest can economically serve both East and West Coast customers.

Yes. We welcome prospective and current clients to tour our fulfillment center and see our operation in action. A warehouse tour provides transparency into how inventory is stored, how orders are picked and packed, and how quality control is maintained.

Tours also give you the opportunity to meet the team responsible for representing your brand.

You simply ship your inventory to We Fulfill It’s warehouse. We will receive and inspect incoming products from your suppliers or manufacturers. We even arrange pickups from your supplier and manage all the receiving paperwork. Once received, your stock is stored securely and tracked in our system. We Fulfill It’s logistics team ensures that goods are checked in correctly (with barcode scanning) so your inventory counts stay accurate.

Yes. We Fulfill It offers a streamlined returns management service. Our We-Return-It program allows customers to initiate online returns, which are then drop-shipped back to their facility. Each returned item is automatically checked in, inspected, and restocked into inventory. The system generates customized return forms and packing slips to simplify the process. This end-to-end returns service ensures that handling product exchanges or returns is seamless and tracked accurately.

Yes. We Fulfill It provides dedicated Amazon FBA prep services for merchants who sell via Amazon’s platform. You can ship products directly from your supplier to We Fulfill It, and our team will prep the items according to Amazon’s strict FBA requirements (correct labeling, packaging, carton weights, etc.). We Fulfill It even has in-house product photography to meet Amazon’s image standards. This FBA Prep service helps sellers avoid penalties and delays when sending inventory to Amazon. We don't formally track a rejection rate, but by our team's recollection, we haven't had a single shipment returned or rejected by Amazon in over 5 years.

We Fulfill It offers a variety of branding and packaging enhancements at no or low cost. We can print your logo on packing slips and address labels and include promotional inserts in packages to boost brand visibility. We also provide optional gift-wrapping services: orders can be gift-wrapped in decorative paper or tissue, creating a personalized unboxing experience. These services let you reinforce your brand and delight customers without doing the work in-house.

We Fulfill It prides itself on personal service. We have an in-house call center whose agents are trained about your products and brand. These agents function as an extension of your team, handling customer queries related to orders or shipments and providing on-brand support. This means your customers can call a professional support line if needed, and we offer dedicated account reps to assist you. In short, you get responsive human support alongside the automated systems.

We Fulfill It emphasizes fast turnaround. Orders placed by 2:00 PM Eastern Time are picked, inspected, and shipped out the same day. This quick processing reduces delivery times to your customers. Our warehouse team meticulously inspects each order before shipping, which helps maintain a very low error rate. As a result, most orders are on their way within hours of being placed.

No. We Fulfill It does not charge setup fees and imposes no order minimums. This means you won’t pay anything extra to start up, and there are no penalties or fees if your monthly volume is low. Your only charges will be the per-order, per-item, and storage fees that correspond to your actual usage.

Fulfillment pricing is usually broken into several components: storage fees (for warehousing your inventory), pick-and-pack fees (per order or per item picked and packed), shipping/postage, and costs for any special services (like custom packaging or returns processing). There may also be account or access fees, depending on the provider. For example, you might see a small monthly account fee, plus a charge per cubic foot of inventory per month, plus a fee for each pick-and-pack order. It’s important to request a detailed quote. Comparing providers often involves listing out storage costs, pick & pack costs, and postage, and adding them up for your expected order volume. We Fulfill It offers volume discounts on picking, packing, kitting, and shipping once you're shipping over 200 packages a month, and gives discounted rates on supplies and shipping, which can lower your overall costs.

Some fees can sneak into fulfillment agreements. Common extras include long-term storage fees for inventory left unsold beyond a certain time, and peak-season surcharges during holidays. Other potential charges are for special handling (e.g. fragile or hazardous materials), return processing fees, and labeling or barcode fees if your products aren’t pre-labeled. For example, many 3PLs charge an extra “kitting” fee if they assemble multi-item bundles. To avoid surprises, always ask for a breakdown of fees and any peak/holiday pricing. Reputable fulfillment centers like We Fulfill It are typically transparent, but it’s wise to clarify these costs upfront.

Key factors include reliability of service, technology capabilities, and cost structure. The best 3PL providers use advanced warehouse management systems to integrate seamlessly with your online store and provide real-time inventory and order tracking. You should vet each company’s processes and pricing – for instance, ensure there are no hidden fees or forced order minimums. Look for things like high accuracy rates, responsive customer support, and the ability to handle your specific product types. A good partner will save you money on shipping (by offering discounted carrier rates) and allow you to scale capacity on demand.

Outsourcing to a 3PL frees you to concentrate on core business activities. Handling fulfillment in-house often distracts you from selling, marketing, and product development. As industry experts point out, most entrepreneurs lack the time and specialized skills to run efficient warehouses on their own. By partnering with We Fulfill It, you gain access to logistics professionals and processes that drive efficiency. They manage staffing, training, carrier negotiations, and order accuracy, which you would otherwise have to handle. In practice, this means reduced shipping headaches and faster order turnaround at a lower cost than you’d achieve alone. Outsourcing also makes you more agile – you can easily scale up during peaks or down during lulls without hiring or laying off workers.

Getting started is easy and obligation-free. Simply contact We Fulfill It through our website or call our office to discuss your needs. We will analyze your order volume, product types, and integration requirements to provide a customized quote. We Fulfill It invites prospective clients to get a free quote with no upfront fees. Once you agree, you begin by sending some inventory to our warehouse and setting up the system integration.

Absolutely. We Fulfill It’s model is built to be flexible and scalable. We charge no fixed minimums or long-term commitments, so you can increase order volume during peak seasons (like holidays or flash sales) and pay only for what you ship. We also offer volume discounts on per-order fees, which can significantly reduce your costs at high volumes. More generally, using an “on-demand” 3PL provides the capacity to handle sudden surges: 3PLs let businesses quickly ramp up fulfillment capacity without locking into contracts. In practice, We Fulfill It can marshal additional staff and resources during busy periods to ensure timely shipping. In practice, we can handle volume spikes of 2–3x your normal monthly volume with 30 days' notice, with no extra per-order surcharge — you simply pay for the additional orders you ship.

We Fulfill It primarily serves U.S.-based ecommerce businesses, but we do offer worldwide shipping through major carriers. Our fulfillment center ships all orders from the U.S. using carriers like UPS, FedEx, USPS, etc., applying negotiated international rates when needed. In fact, their service description notes that they handle both domestic and international orders with discounted shipping costs. (However, the company’s facilities and customer focus are U.S.-based.) So yes, you can ship to customers anywhere globally, but everything is managed out of their U.S. warehouse.

We Fulfill It provides a fully integrated technology platform. When you sign up, your online store is connected to our warehouse management system (WMS) via EDI/API, XML uploads, or manual entry. This ensures orders flow automatically and inventory levels sync in real time. Customers get an included real-time system interface to view inventory and orders. In practice, this means you’ll use We Fulfill It’s online portal to see stock levels, track shipments, and run reports. This kind of technology integration (common among top 3PLs) is critical for accuracy and visibility.

We Fulfill It is a family-owned company with deep logistics roots. The business was established in 1982 and evolved from a retail packing and shipping store into the current 3PL fulfillment provider. We began offering packaging and fulfillment services in 2004, so we have nearly two decades of fulfillment experience. This long history means we’ve refined our processes and customer service over time, giving new clients the benefit of a seasoned, stable partner.

Yes. We Fulfill It’s services are designed to support both B2C and B2B clients. We can ship individual consumer orders directly to customers (B2C), as well as handle bulk or pallet shipments to retailers, distributors, or wholesale partners (B2B). This flexibility means you can use the same fulfillment partner even if you sell in multiple channels. For example, you might ship single items to end customers and at the same time ship larger orders to a retail store – all managed through We Fulfill It.

Generally, We Fulfill It handles a wide range of typical e-commerce products, with no product size limitations. In practice, this means we can store and ship most small to medium-sized items. (Exceptionally large or heavy freight items are discussed case-by-case.) But for standard ecommerce goods like apparel, electronics, books, small appliances, cosmetics, etc., there’s no restriction. We Fulfill It’s warehouse and staff are equipped to handle diverse product lines.